Privacy & cookies

We process the details you send in a request form (name, country, phone, email, message) only to answer your request, prepare a quote and deliver your order (Art. 6(1)(b) GDPR; KVKK Art. 5). Marketing messages are sent only with your separate consent (Art. 6(1)(a) GDPR; Turkish İYS). You can ask us to access, correct or delete your data at any time.

Terms of sale

Orders are placed on the basis of a written quote. Production starts once 50% of the quoted amount is paid as a deposit by bank or money transfer; the remaining 50% is paid in cash on delivery, at your door. No online payments are taken. Prices exclude VAT. For deliveries outside Turkey, customs duties and import taxes are included in the price stated in the written quote. Made-to-order goods are excluded from the statutory right of withdrawal.

Warranty & returns

Warranty period

All our pieces come with a 2-year warranty from the delivery date. It covers manufacturing and material defects in the frame, mechanisms, fittings and upholstery. We repair a defective part free of charge, or replace it with the same item if it cannot be repaired. Repairs take no more than 20 working days, and that time is added to the warranty period.

Not covered

Damage from misuse, falls, knocks or overloading; the effects of moisture, heat and direct sunlight; normal wear, pilling and fading of fabrics; cleaning with products we do not recommend; repairs or alterations made by others; assembly that does not follow the assembly guide.

Withdrawal and returns

Because each piece is made to order in the fabric, colour and size you choose, it is excluded from the 14-day right of withdrawal for distance sales. If a piece is delivered with a defect, your statutory rights under Turkish consumer law (free repair, replacement, price reduction or cancellation) remain in full, and we cover the transport costs.

Check on delivery

Unpack and check the piece while the delivery team is there. If it was damaged in transit, have a damage report written and send us photos. Transport damage is covered by our insurance; we repair or replace the damaged part.

How to claim

For warranty and return claims, contact us by WhatsApp, phone or email with your request number and photos; we reply within one working day.

Imprint

Guenza · guenza.com · [email protected]